Job Description
Date: 06/2026
Position Title: Customer Service Representative
Department: Retail in Mechanicsville, IA
Reports to: Branch Manager

Position Summary
This position is responsible for discovering the needs of personal and business customers, as well as prospective customers for any banking related matters. The CSR will provide information and solutions with the bank’s products and services in an efficient manner that consistently delivers a great partnership. They will perform both teller services as well as holistic relationship conversations that assess needs to help customers meet financial goals.

Essential Duties and Responsibilities
• Build rapport with customers through in-depth discovery conversations at time of account opening to understand their needs and make sound financial recommendations.
• Proactively position digital and technology solutions to customers as an added “arm” of the bank to meet their service needs. Assist customers and staff with on-line and mobile banking questions and problems, including password re-sets and troubleshooting associated products (Bill Pay, Mobile Deposit, etc)
• Engage with customers on additional products and services that may benefit their situation such as: Mobile Deposit, Merchant Services, Credit Cards, Bill Pay, and any applicable current specials.
• Open and close accounts for customers, assuring that a new customer understands the Terms & Conditions related to the specific type of account.
• Provide exceptional service through both in-person and telephone correspondence from current and prospective customers.
• Open and service customers with Individual Retirement Accounts (IRAs)
• Issue and close Certificates of Deposit (CDs).
• Issue debit cards. Handle fraud inquiries, reset Personal Identification Numbers (PINs) as necessary.
• Process domestic and foreign wire transfers (incoming and outgoing), if authorized.
• Accuracy in high-volume cash handling, including the ability to efficiently process deposits, withdrawals, and currency exchanges while maintaining a balanced drawer.
• Adhere to and stay up to date on check cashing policies and procedures.
• Perform due diligence to prevent loss to the bank from stolen, fraudulent, or counterfeit items. Inform others of suspicious activity.
• Attend bank sponsored events and participate in volunteer opportunities, etc.
• Complete required ICBA courses before deadlines to follow banks compliance policies.
• Attend and participate in branch, department, and company meetings and training sessions.
• Perform other duties as required or requested.

Knowledge, Skills, and Abilities
• Ability to meet or exceed expectations as it relates to the quantity and quality of work performed, as well as maintain a clear understanding of the job role and responsibilities
• Adapt to change and embrace digital and technology as a tool to advance customer service
• Form good working relationships by being able to collaborate professionally with members on all levels of the organization and contribute positively to the team
• Ability to be self-reliant, proactive, multitask, and work independently
• Must be dependable, accept responsibility, and take ownership of customer transactions and/or issues
• Possess strong written and oral communication skills
• Skilled with computers; including Microsoft Outlook, Excel, and Word

Hours of Work
Full Time
# of hours per week: 40

Background
High School Diploma or Equivalent required, associate’s degree or higher preferred with a minimum of one year in a customer service role. Experience in financial services is helpful but not required.

Bridge Community Bank is a community bank with three locations in Solon, Mount Vernon and Mechanicsville. Benefits include health, life, dental and vision insurance, 401k, long term and short-term disability, paid time off, flexible spending account, AFLAC, tuition assistance and discounted bank services.
At Bridge Community Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, gender identity, creed, Veteran status, disability or any other legally protected status.